Credit, top-ups and invoices
Location: Plafond e consumi.
The plafond is prepaid credit in euros. Companies start at zero, and credit is added after receipt of payment is verified. The net top-up amount enters the balance; tax is included in the total payable.
Create a top-up
- Open Plafond e consumi → Ricarica plafond.
- Enter the required net credit, at least €20.
- Choose an available payment method and confirm.
- Complete payment using the displayed instructions.
Top-ups require an appropriate administrative role. Configurazione fiscale non ancora attivata da Netter means an operator must complete global configuration.
Pay online with Stripe
When Stripe is active, Vai al pagamento opens Checkout. Stripe collects card details. Returning to the portal does not itself add credit: Netter verifies confirmation and rereads the payment from Stripe.
If payment is processing, wait for an update. An unfinished session may show Completa il pagamento in the top-up list. If the session has expired, create a new request.
Bank transfer
The request displays beneficiary, IBAN, total and a unique payment reference. Make the transfer with those details. You may choose Segnala il bonifico effettuato, add notes and attach an optional receipt.
The receipt reports payment; credit is added when a Netter operator verifies the actual incoming transaction. There is no automatic integration with the Tot bank account.
Top-up states
| Portal state | Meaning |
|---|---|
| In attesa del bonifico / pagamento | Request created; payment not confirmed |
| Da verificare | Customer reported a transfer |
| Pagamento in elaborazione | Stripe payment confirmation is pending |
| In verifica | A check is needed, for example for an amount mismatch |
| Credito disponibile | Payment confirmed and credit added |
| Pagamento non completato | Session expired without completion |
| Stornata | Credit offset by an authorized accounting transaction |
Available, reserved and consumed
| Amount | Meaning |
|---|---|
| Balance | Credit held in the account |
| Reserved | Credit committed to requests in progress or awaiting reconciliation |
| Available | Balance minus reservations |
| Usage | Final charge recorded after the answer |
Billing reserves the maximum estimate before calling the provider and settles against measured counters afterward. A sufficient overall balance may be unavailable because it is reserved or assigned to another sub-account.
Inference pricing is upstream cost converted to EUR, multiplied by 1.40. Completed Switchyard classifier calls are also charged; read Models.
Invoices and exports
Confirmed receipt creates a Fattura da emettere entry. Netter issues the fiscal invoice through its accounting tools; the portal stores a service copy and references when registered. Available tables can be exported as CSV.
Stripe refunds, disputes and credit reversals are separate procedures. Contact Netter about a refund request. Refunding a payment does not automatically change prepaid credit.